International
In Portugal, know who to turn to.
An experienced nurse. A clear plan. Someone to follow up.
Whether you live here, are supporting a relative from abroad or are visiting, Onda helps organise your care in Porto and its metropolitan area.
349 euros a month per person supported. The initial in-person assessment is included.
The first conversation is free and does not sign you up to anything. Please do not send reports, test results, medication lists or other health details in this first message.
Living here or moving to Portugal
A new home. A clearer path through healthcare.
We help organise the records you provide, find what is missing and follow up agreed appointments, tests and local support. You can keep the professionals you already trust. Your nurse helps bring the information and the next steps together.
Supporting family from abroad
A local nurse for someone you care about.
Your relative lives in Portugal. You want to understand what has been arranged, what is still pending and who you can speak to. An experienced nurse meets them in person, coordinates the agreed plan and keeps authorised family members informed.
Visiting Portugal
Here for a stay, not sure how to arrange follow-up?
Tell us your location, dates and preferred language. Before taking payment, we confirm whether your stay and our capacity allow useful follow-up. The initial assessment takes place at home or at suitable temporary accommodation, with privacy and safe access agreed in advance.
We can help find local providers, organise agreed follow-up and request the reports that are available. Before you leave, we can help prepare information for a professional you nominate, where you authorise it.
Important to know
What this service is not.
This is a monthly coordination service, not a daily tourist rate, emergency assistance or an on-demand medical visit. Leaving Portugal does not cancel renewal automatically. Care abroad, certified translation, insurance reimbursement and immediate appointments are not guaranteed.
English-language support, local coverage and the assessment arrangements are confirmed before you enrol.
Hours and emergencies
When we're available.
Hours
Monday to Friday, 9am to 6pm (mainland Portugal time). Closed on national holidays and on Porto's municipal holiday, 24 June.
Response times
We reply to non-urgent messages by 6pm the next working day, and the reply will always come from a real person on the team, not an automated message. We don't monitor messages outside these hours.
For example, a message sent at 10pm on a Friday will get a reply by 6pm on Monday, or by Tuesday if Monday is a holiday.
In an emergency
Onda is not an emergency service and does not provide 24/7 cover. In an emergency, call 112. For non-urgent clinical advice, call SNS 24 on 808 24 24 24. If someone's condition suddenly worsens, don't wait to hear back from Onda.
Talk to Onda
Tell us where you are and what you need.
We start with a conversation. We confirm the location, the language and our availability before any payment.
Talk to OndaThe first conversation is free and does not sign you up to anything. Please do not send reports, test results, medication lists or other health details in this first message.