The employer
Sets who is eligible, the budget and the funded period.
Employers
Support your people. And the people they care for.
When an employee needs to organise care for a parent, support a relative from abroad or find their way through healthcare after relocating, information alone may not be enough. Onda provides practical help with coordination.
The employer does not see the clinical record. It only receives the administrative information needed and, when there are enough cases, aggregated figures that do not identify anyone.
The benefit
The same Clinical Concierge families use.
Your company can fund Clinical Concierge support for an eligible employee or relative. An experienced nurse meets the person in their home, agrees a plan and follows up the tasks, providers and information that need to come together.
The person gets organised information, agreed tasks followed up, liaison between professionals and regular updates. Taking part is voluntary and the person receiving care keeps the decisions.
Who does what
Three roles, kept apart.
Onda and the person supported
Onda confirms suitability and capacity, carries out the home assessment and stays with the plan alongside the person.
The employee
Gets practical help to organise care and information on the next steps.
How to start
We start with an agreed pilot.
We agree who is eligible, how many cases we can take on and the funded period.
The price is 349 euros per person actually supported, per monthly cycle, with the initial in-person assessment included. It is not a fee for every employee. Coverage depends on where the person receiving support lives, for now in Porto and its metropolitan area.
When the benefit ends, the employee is not charged anything without a new acceptance. Treatment and other providers are paid separately.
Scope
What this benefit is not.
This benefit funds coordination, not treatment. It is not health insurance, occupational health, travel assistance or an emergency service.
Hours and emergencies
When we're available.
Hours
Monday to Friday, 9am to 6pm (mainland Portugal time). Closed on national holidays and on Porto's municipal holiday, 24 June.
Response times
We reply to non-urgent messages by 6pm the next working day, and the reply will always come from a real person on the team, not an automated message. We don't monitor messages outside these hours.
For example, a message sent at 10pm on a Friday will get a reply by 6pm on Monday, or by Tuesday if Monday is a holiday.
In an emergency
Onda is not an emergency service and does not provide 24/7 cover. In an emergency, call 112. For non-urgent clinical advice, call SNS 24 on 808 24 24 24. If someone's condition suddenly worsens, don't wait to hear back from Onda.
For your company
Design a pilot for your team.
Tell us where the people you want to support are and how many cases you have in mind. We will prepare a proposal.
Request an employer proposalPlease do not send us employee lists or health details. The employer does not see the clinical record.