Complaints

If something went wrong, we want to know. Write to info@ondasaude.pt and describe what happened. We acknowledge receipt within 2 working days. We send a reasoned reply within 15 working days at most.

Every complaint is logged, reviewed by the coordination team and followed through to the end. Please leave out any health details we do not need to understand it.

The responsible entity is BrightIntuition, Lda., with its registered office at Rua do Jornal de Notícias, 573, 2/3, 4100-298 Porto, Portugal.

You can file a complaint in the Portuguese electronic Complaints Book (Livro de Reclamações), at www.livroreclamacoes.pt.

• Portuguese Health Regulatory Authority (ERS), which oversees health care providers: www.ers.pt. The mobile establishment of BrightIntuition, Lda. is registered with the ERS under number E183529.
• Portuguese Data Protection Authority (CNPD), for personal data matters: www.cnpd.pt.

In a consumer dispute, you can turn to an alternative dispute resolution body. For the Porto area: the Porto Consumer Information and Arbitration Centre (CICAP), at www.cicap.pt. More information on the Consumer Portal, at www.consumidor.gov.pt.