After a hospital stay
We help organise the information and the support needed for the move back home.
Families
More time to be together.
So much of caring for someone goes on admin: gathering information, making calls, organising appointments and working out what's missing. Onda takes that work off your hands.
An experienced nurse visits your loved one at home, builds a plan with you and then keeps coordinating their care.
The first conversation is free and there's no obligation. Please don't include reports, test results, medication lists or other health details in this first message.
Situations
When we can help.
Lots of professionals involved
We pull everything together and keep everyone on the same page about next steps.
Family far away
Someone on the ground who keeps track of things and keeps you updated, with the right permissions in place.
More support at home
We help you weigh up the options, understand the terms and get the support you choose up and running.
Support in practice
What we do, week by week.
We organise the paperwork you have and chase up anything missing. We make sure agreed tasks for appointments and tests actually happen. We liaise with doctors, institutions, insurers and providers. We keep the plan up to date and the family in the loop.
You can keep the professionals you already trust. Onda works alongside them, not instead of them.
What you receive
You always know where things stand.
Two scheduled calls a month, by phone or video, plus a written update every week. In between, we make whatever calls the plan requires.
If something important changes, we tell you straight away rather than waiting for the weekly update.
Price and choice
€349 a month per person
The initial home assessment is included. Treatment and services from other providers are charged separately, and you'll always see the cost before agreeing to anything.
Your loved one stays in charge of decisions about their care. We only share information with family members they've authorised, or with someone legally authorised to act for them.
Hours and emergencies
When we're available.
Hours
Monday to Friday, 9am to 6pm (mainland Portugal time). Closed on national holidays and on Porto's municipal holiday, 24 June.
Response times
We reply to non-urgent messages by 6pm the next working day, and the reply will always come from a real person on the team, not an automated message. We don't monitor messages outside these hours.
For example, a message sent at 10pm on a Friday will get a reply by 6pm on Monday, or by Tuesday if Monday is a holiday.
In an emergency
Onda is not an emergency service and does not provide 24/7 cover. In an emergency, call 112. For non-urgent clinical advice, call SNS 24 on 808 24 24 24. If someone's condition suddenly worsens, don't wait to hear back from Onda.
Talk to Onda
Tell us how your family is doing.
It starts with a conversation. We'll check you're in our area, what kind of support you need and whether we have space.
Request a call backThe first conversation is free and there's no obligation. Please don't include reports, test results, medication lists or other health details in this first message.